Consultancy Services

In addition to the routine work of adjusting claims we have travelled to locations to assist Owners representatives on the scene if matters were being complicated or to negotiate settlements. MSB has also been required to give opinions on claims matters and organized small in house seminars.

The Director of our Adjusting Division Paul Robson points out that things have changed immeasurably since he started in 1967. Policy conditions have been simplified and the tonnage being operated is newer and better maintained, in line with the tightening up of regulations internationally. An awareness of environmental issues have also played a role in the operation of the vessels.

However claims by their very nature of arising from accidents do occur and need to be dealt with in a speedy and efficient manner. Underwriters have become more involved in the management of claims and it is no longer sufficient to simply ask Underwriters to pay large sums in the way of claims without them being aware of developments and being given the opportunity to share in decision making when necessary. The way claims are handled  is therefore changing and we see our job as being responsible to both the Assured and the Underwriters.

We are aware that costs must be kept to a minimum and this is why we have developed abbreviated forms of dealing with more straight forward matters involving close cooperation between the technical and the claims experts.